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Major T-Mobile Network Outage

A major T-Mobile network outage is going on right now.

T-Mobile’s outage

T-Mobile subscribers scattered around the U.S. have been reporting that calls and texts have been failing over the last few hours.

The outage appears to be affecting more than T-Mobile’s direct customers. Subscribers with mobile virtual network operators that run over T-Mobile’s network are also reporting problems.

T-Mobile is aware of the issues. Neville Ray, T-Mobile’s President of Technology, shared the following tweet:

Neville Ray's tweet acknowledging the outage

While Ray describes it as a “voice and data issue,” most of the reports I’ve seen so far have been about issues with calls and texts.

Other companies

The website Downdetector is recording an atypical number of issues with a bunch of wireless carriers, Facebook, Instagram, Twitch, and a handful of other internet companies. It’s unclear if Verizon and AT&T are experiencing any issues of their own. Subscribers with these carriers may only be experiencing issues when they try to contact people on T-Mobile’s network.

Prognosis

At this time, I have not seen any word on what is causing the outage. I have also not seen any clear indication about when the issue is expected to be resolved.

I plan to make updates as I learn more. This may end up being one of the largest network outages in the U.S. in years.


Monday Night Update:

At 11:03pm MT, Neville Ray tweeted that the issues have been resolved:

Voice and text services are now restored. Thank you for your patience as we fixed the issues. We sincerely apologize for any and all inconveniences.
Picture of a broken phone

Is Phone Insurance Worth It?

Phone insurance usually isn’t a good deal. Companies offering phone insurance plans typically intend to make a profit. These companies profit when customers, on average, pay more into insurance programs than they get paid out.

When considering the costs of phone insurance, think in terms of a long time horizon. One of Verizon’s insurance plans, Verizon Protect, costs $17 per month. Imagine you purchase a new phone from Verizon for $600 then insure it with Verizon Protect. If you use the phone for three years and keep it insured the whole time, you’ll end up making 36 payments of $17. After three years, you’ll have spent $612 on insurance. That’s more than the original cost of the phone!

Considerations

Whether phone insurance is worth it will depend on your situation:

  • How much would you have to pay for insurance?
  • What would it cost to replace your phone without insurance?
  • What sort of deductible would your insurance plan have?
  • How risk-averse are you?
  • How careful are you about protecting your phone?
  • Would phone insurance offer any added conveniences (e.g., extra-fast repairs)?

Examples

High-end phones

I recently purchased a Samsung Galaxy S20 from Verizon. The phone has a list price of about $1,000. For $17 per month, I can cover the phone with Verizon Protect. While Verizon primarily pitches that protection plan, there’s another plan called Wireless Phone Protection that offers similar coverage for only $6.85 per month.

The Wireless Phone Protection plan comes with a $200 deductible on the S20. Since it would normally cost me $1,000 to replace the S20, the insurance plan could save me up to $800.

The protection plan’s monthly fee works out to be less than 1% of the amount I would save if I lost or destroyed my phone. I’m clumsy and tend to put my phones through a lot. There’s a greater than 1% chance I’ll break or lose my S20 in any given month. Accordingly, the insurance plan would offer me good value in the short term.

Depreciation

Today’s high-end phones will be tomorrow’s budget phones. While the S20 has a list price of about $1,000 today, it’ll be cheaper in the future. If Verizon still sells the phone in three years, it’ll cost far less.

While the replacement cost of my phone will decline over time, the rate I pay to insure it won’t. In some cases, it can make financial sense to (a) insure a high-end phone briefly after purchase and (b) drop the insurance at a later time.

Budget phones

Most companies don’t closely match the cost of insurance plans to the value of a phone. My favorite budget-friendly phone right now is the Motorola G7 Play. It costs $130 from Motorola. Verizon’s Protect plan still costs $17 per month for the G7 Play. The Wireless Phone Protection plan still costs $6.85 per month.

The G7 Play is not worth insuring. The phone has a $9 deductible. Verizon’s insurance would only save me $121 if I lost or broke a G7 Play. In just eight months, the Verizon Protect plan would cost more than a brand new device.

Self-insurance

In most cases, I recommend that people self-insure their phones. While the peace of mind you can get from an insurance plan is nice, the companies offering the plans usually come out ahead of consumers.

Some people will argue that self-insurance isn’t always reasonable. Today’s fancier phones are expensive. Many people would have trouble covering a big, unplanned hit to their finances. In my view, most people who cannot afford to self-insure are buying phones that are too expensive. Some of today’s budget phones are great. Self-insuring is easier with a low-cost device.

Verizon To Offer Student Discounts

Starting July 2, Verizon will offer student discounts on its postpaid, unlimited plans. Students enrolled in programs of higher education (undergraduate, graduate, or vocational programs) can take advantage of $10 per month off of one line of service or $25 off of two lines of service. As far as I can tell, students on plans with three or more lines will not be eligible for any discount.

Verizon website screenshot

Verizon has a page on its website about the new discount. Here are further details on the offer’s terms, per Verizon:

For eligible students actively enrolled (including online enrollment) in a U.S. secondary educational institution of higher learning, including undergraduate, graduate, and/or vocational school or institution. Approved verification documents req’d. Offer good for a max of four (4) years as long as annual eligibility evaluations are met. Discount limited to max of 2 phone lines. Eligible students must be account owner or account manager; one offer per account. Cannot be combined with most offers.

Samsung Galaxy S20 5G UW’s Mislisted & Different Specs

Verizon just released the Samsung Galaxy S20 5G UW. While other carriers had already released versions of the S20 5G, Verizon’s UW (ultra-wide band) model of the phone is the first version compatible with Verizon’s millimeter wave 5G service.

I pre-ordered the phone. The device I received does not have the specs Samsung advertised. Here’s an archived Samsung web page with the specs as of June 2. Here’s the page as of today, June 9.

No SD Card Slot

Unlike other models of the S20, Verizon’s UW model doesn’t have an SD card slot. Those who pre-ordered the phone couldn’t have figured that out from the information on Samsung’s website.

The June 2 specs page shows an SD slot:

Mention of the SD slot is dropped in the newer, corrected version of the page:

The listing for the phone on Verizon’s website is getting a lot of one-star reviews from pre-order customers annoyed about the missing SD slot.

Missing network bands

I like it when phones have extensive cross-network compatibility. I was pleasantly surprised when I saw Verizon’s S20 5G would be compatible with band 71 (a low-frequency band T-Mobile uses extensively). Here’s a screengrab from Samsung’s early specs page:

Originally listed bands for S20 5G UW

It turns out the phone doesn’t support band 71 (or bands 1, 29, and 30). Here’s the updated specs page:

Less RAM than other carriers’ models

Verizon’s version of the S20 5G comes with 8GB of RAM. Samsung listed this correctly on the early specs page. Other carriers’ versions of the S20 5G come with 12GB of RAM. For most users, I expect the reduced amount of RAM in Verizon’s model won’t cause performance issues.

Link Roundup – 6/2/2020

  • Glen Weyl argues that the FCC’s 2017 spectrum incentive auction may not have been the efficiency miracle economists treat it as. I’m not sure what to think.
  • A handful of Huawei employees were reportedly arrested in China for discussing Huawei’s business in Iran.
  • The FCC may have to turn over data logs with information about the source of fraudulent comments on net neutrality.
  • “At 22, he single-handedly put a stop to the worst cyberattack the world had ever seen. Then he was arrested by the FBI.” WIRED’s Andy Greenberg covers the story of Marcus Hutchins in a phenomenal, long-form piece.
  • AT&T subscribers won’t have to burn through data to stream HBO Max. AT&T’s Sponsored Data Program is developing thanks to the dropping of net neutrality.

AT&T and Cricket Drop $15 Plans

In March, T-Mobile began offering its $15 per month Connect plan with 2GB of data, unlimited minutes, and unlimited texts. AT&T and AT&T’s flanker brand, Cricket, quickly came out with similar plans for $15 per month. Both AT&T and Cricket have stopped offering the plans to new customers. It’s now come out that customers who purchased these plans will not be able to renew at the same price after 7/14/2020.

Here’s an excerpt from a text I received from Cricket the other day:

We hope the $15/2GB plan has helped you during this difficult time. Starting July 15, 2020, the plan will no longer be available. You can either select a different plan or we will move you to the $30/2GB plan when your bill cycle renews after July 14, 2020.

A credible-looking Reddit thread suggested AT&T Prepaid’s $15 plan would also become unavailable for existing customers after 7/14/2020.

Reflections

Shortly after the T-Mobile Connect plan launched, I began recommending it on Coverage Critic and on the list I maintain at MrMoneyMustache.com. My decision to recommend T-Mobile’s Connect plan rather than AT&T’s $15 plan drew some criticism on Reddit and raised questions from commenters on MrMoneyMustache. After all, AT&T’s network is more expansive than T-Mobile’s network.

I was worried AT&T’s plan wouldn’t stick around. Here’s a bit I wrote in March:

It’s not clear how long AT&T’s plan will be around. People who take advantage of AT&T’s offer today won’t necessarily get the same great deal each month for the foreseeable future. On the other hand, it looks like the T-Mobile Connect plans will continue to be available to new and existing subscribers for years.

About a month ago, I saw a screenshot from a chat conversation with a Cricket customer service representative. The representative suggested that Cricket subscribers on the $15 plan would be grandfathered. I remained skeptical. I wasn’t convinced the representative’s words were authoritative. I continued not to make a strong recommendation of Cricket or AT&T’s $15 plans. Today, I feel like my skepticism was validated.

AT&T Drops 5GE Ads & Keeps 5GE Icon

For a while now, AT&T has been misleadingly labeling some of its 4G services as “5GE.”

A self-regulatory body in the advertising industry recently concluded that AT&T should stop mentioning 5GE in advertisements:

A panel of the National Advertising Review Board (NARB) has recommended that AT&T Services, Inc. discontinue its ‘5G Evolution’ and ‘5G Evolution, The First Step to 5G’ claims…the NARB panel determined that both claims will mislead reasonable consumers into believing that AT&T is offering a 5G network and recommended that the claims be discontinued.

AT&T agreed to cease advertising 5GE, but the carrier will continue to show the 5GE icon on phones. As a result, AT&T has been receiving well-deserved scorn from journalists.

AT&T’s actions aren’t surprising. I don’t think the National Advertising Review Board has much power to change business practices outside of advertising. Further, AT&T has tricked some subscribers into thinking their 5GE connections are actual 5G connections. If AT&T stopped showing the 5GE icon, the carrier would have to deal with complaints from frustrated customers thinking they lost 5G access.

Xfinity Store

Xfinity Mobile Updates: 5G, Pricing, and Prioritization

Today, Xfinity Mobile released a handful of changes.

5G Support

Xfinity Mobile now officially offers 5G powered by Verizon’s network. The carrier’s updated network webpage has a lot of content devoted to the wonders of 5G.

Pricing

The 1GB by-the-gig plan has increased from $12 per month to $15 per month. Data add-ons for by-the-gig customers have also increased in cost from $12 per GB to $15 per GB.

The 3GB by-the-gig plan for $30, the 10GB by-the-gig plan for $60, and the $45 per line unlimited plan are still available with unchanged prices.

Prioritization and video throttling

With the last generation of Xfinity Mobile plans, subscribers were typically subject to deprioritization during congestion. It looks like subscribers on the new by-the-gig plans will not be subject to deprioritization. Here’s a screenshot from my within my Xfinity online account:1

Screenshot suggesting Xfinity Mobile is offering better prioritization on by-the-gig plans

As far as I can tell, subscribers on Xfinity Mobile’s Unlimited plan will continue to be deprioritized during periods of congestion.

Optional opt-in

Existing subscribers are not being forced to switch over to Xfinity’s new plans. At the moment, it looks like subscribers who don’t switch over will continue to experience the old price structure while missing out on new perks like 5G access.

I’m unsure whether Xfinity Mobile will let subscribers stay grandfathered on the old plans indefinitely. It’s possible subscribers will eventually be forced to switch to new plans.

My take

As an Xfinity Mobile affiliate, I got a heads up that changes were coming. It sounded like there would be a price increase on the 1GB plan, and I figured I wouldn’t be able to recommend Xfinity Mobile as strongly after the changes. I’m happy to say my expectation was wrong. The $3 increase in the 1GB plan isn’t too substantial, and the improved prioritization for by-the-gig customers is great.

I’m frustrated by how actively Xfinity Mobile is marketing the new 5G service without making it clear that (a) Verizon’s 5G coverage is extremely limited and (b) few consumers have devices compatible with Verizon’s 5G. That said, Xfinity Mobile’s marketing is less misleading than what we’re typically seeing from carriers offering 5G. While the new 5G access won’t have a meaningful effect on most subscribers today, it will become more important as Verizon expands its 5G coverage.


Considering Xfinity Mobile? Check coverage at your location with the carrier’s coverage tool.

T-Mobile’s Data Maximizer Can’t Be Turned Off On Connect Plans

Some of T-Mobile’s plans come with a setting called “Data Maximizer.” While Data Maximizer is turned on, most video traffic will be throttled to about 480p quality. Data Maximizer reduces the load on T-Mobile’s network and can help subscribers with limited data allowances to conserve their data.

T-Mobile’s Connect plans supposedly have Data Maximizer turned on by default. Subscribers can also supposedly turn off the feature. On portions of T-Mobile’s website related to the Connect plans, there are disclosures like this one:1

Video typically streams on your T-Mobile device at DVD quality (480p) with Data Maximizer. You may disable Data Maximizer at any time.

I’ve recently been testing a Connect plan. Sure enough, a test I ran with the app Wehe confirmed that some video traffic was being throttled:

Results from video throttling tests

When I tried to turn off Data Maximizer, I ran into trouble. I first tried to disable the setting from within my T-Mobile online account. While subscribers on some of T-Mobile’s other plans can turn off Data Maximizer through an online process, that didn’t seem possible with the Connect plan.

I went ahead and called T-Mobile to see if a support agent could turn off the setting. At first, the support agent looked into it and told me Data Maximizer didn’t seem to affect Connect plans. I explained that T-Mobile’s website suggested otherwise and that my video traffic appeared to be throttled. The agent seemed to agree something strange was going on. She said she’d put in a ticket to have someone at T-Mobile look into the issue.

I don’t think it would be a big deal if Connect subscribers couldn’t turn off Data Maximizer. 480p video is, in my opinion, very watchable. Conserving data while streaming can be really beneficial on plans that don’t have large data allotments. Still, the fact that I ran into this issue surprised me. The Connect plans will probably be popular. I’m surprised some sort of quality review didn’t catch this issue before the plans were released.

Mint Mobile Extends Unlimited Data Again

Mint Mobile has extended its COVID-19-related unlimited data offer. Subscribers that joined Mint prior to April 14 can continue to receive data add-ons in 3GB increments at no charge.

Mint first said this offer would be available from mid-March through mid-April, but ended up extending the offer through mid-May. The company has now extended the offer for another month.

Image showing that Mint's unlimited data offer has been extended

I don’t know if we’ll see further extensions of the offer. More information can be found on Mint’s website.