Picture of a broken phone

Is Phone Insurance Worth It?

Phone insurance usually isn’t a good deal. Companies offering phone insurance plans typically intend to make a profit. These companies profit when customers, on average, pay more into insurance programs than they get paid out.

When considering the costs of phone insurance, think in terms of a long time horizon. One of Verizon’s insurance plans, Verizon Protect, costs $17 per month. Imagine you purchase a new phone from Verizon for $600 then insure it with Verizon Protect. If you use the phone for three years and keep it insured the whole time, you’ll end up making 36 payments of $17. After three years, you’ll have spent $612 on insurance. That’s more than the original cost of the phone!

Considerations

Whether phone insurance is worth it will depend on your situation:

  • How much would you have to pay for insurance?
  • What would it cost to replace your phone without insurance?
  • What sort of deductible would your insurance plan have?
  • How risk-averse are you?
  • How careful are you about protecting your phone?
  • Would phone insurance offer any added conveniences (e.g., extra-fast repairs)?

Examples

High-end phones

I recently purchased a Samsung Galaxy S20 from Verizon. The phone has a list price of about $1,000. For $17 per month, I can cover the phone with Verizon Protect. While Verizon primarily pitches that protection plan, there’s another plan called Wireless Phone Protection that offers similar coverage for only $6.85 per month.

The Wireless Phone Protection plan comes with a $200 deductible on the S20. Since it would normally cost me $1,000 to replace the S20, the insurance plan could save me up to $800.

The protection plan’s monthly fee works out to be less than 1% of the amount I would save if I lost or destroyed my phone. I’m clumsy and tend to put my phones through a lot. There’s a greater than 1% chance I’ll break or lose my S20 in any given month. Accordingly, the insurance plan would offer me good value in the short term.

Depreciation

Today’s high-end phones will be tomorrow’s budget phones. While the S20 has a list price of about $1,000 today, it’ll be cheaper in the future. If Verizon still sells the phone in three years, it’ll cost far less.

While the replacement cost of my phone will decline over time, the rate I pay to insure it won’t. In some cases, it can make financial sense to (a) insure a high-end phone briefly after purchase and (b) drop the insurance at a later time.

Budget phones

Most companies don’t closely match the cost of insurance plans to the value of a phone. My favorite budget-friendly phone right now is the Motorola G7 Play. It costs $130 from Motorola. Verizon’s Protect plan still costs $17 per month for the G7 Play. The Wireless Phone Protection plan still costs $6.85 per month.

The G7 Play is not worth insuring. The phone has a $9 deductible. Verizon’s insurance would only save me $121 if I lost or broke a G7 Play. In just eight months, the Verizon Protect plan would cost more than a brand new device.

Self-insurance

In most cases, I recommend that people self-insure their phones. While the peace of mind you can get from an insurance plan is nice, the companies offering the plans usually come out ahead of consumers.

Some people will argue that self-insurance isn’t always reasonable. Today’s fancier phones are expensive. Many people would have trouble covering a big, unplanned hit to their finances. In my view, most people who cannot afford to self-insure are buying phones that are too expensive. Some of today’s budget phones are great. Self-insuring is easier with a low-cost device.

AT&T and Cricket Drop $15 Plans

In March, T-Mobile began offering its $15 per month Connect plan with 2GB of data, unlimited minutes, and unlimited texts. AT&T and AT&T’s flanker brand, Cricket, quickly came out with similar plans for $15 per month. Both AT&T and Cricket have stopped offering the plans to new customers. It’s now come out that customers who purchased these plans will not be able to renew at the same price after 7/14/2020.

Here’s an excerpt from a text I received from Cricket the other day:

We hope the $15/2GB plan has helped you during this difficult time. Starting July 15, 2020, the plan will no longer be available. You can either select a different plan or we will move you to the $30/2GB plan when your bill cycle renews after July 14, 2020.

A credible-looking Reddit thread suggested AT&T Prepaid’s $15 plan would also become unavailable for existing customers after 7/14/2020.

Reflections

Shortly after the T-Mobile Connect plan launched, I began recommending it on Coverage Critic and on the list I maintain at MrMoneyMustache.com. My decision to recommend T-Mobile’s Connect plan rather than AT&T’s $15 plan drew some criticism on Reddit and raised questions from commenters on MrMoneyMustache. After all, AT&T’s network is more expansive than T-Mobile’s network.

I was worried AT&T’s plan wouldn’t stick around. Here’s a bit I wrote in March:

It’s not clear how long AT&T’s plan will be around. People who take advantage of AT&T’s offer today won’t necessarily get the same great deal each month for the foreseeable future. On the other hand, it looks like the T-Mobile Connect plans will continue to be available to new and existing subscribers for years.

About a month ago, I saw a screenshot from a chat conversation with a Cricket customer service representative. The representative suggested that Cricket subscribers on the $15 plan would be grandfathered. I remained skeptical. I wasn’t convinced the representative’s words were authoritative. I continued not to make a strong recommendation of Cricket or AT&T’s $15 plans. Today, I feel like my skepticism was validated.

Black Wireless & Mango Mobile Fail To Deliver

Earlier this year, two brands owned by the operator Red Pocket, Black Wireless and Mango Mobile, began offering what looked like a great deal…While the offer looked amazing, I didn’t bother writing about it. I’d previously had bad experiences with the carriers’ parent company, Red Pocket, and this recent offer looked sketchy.

That’s how I opened a retrospective post about a seemingly too-good-to-be-true plan that Black Wireless and Mango Mobile were offering. In the post, I explained why I found the carriers’ promotional deal sketchy:

  • The descriptions of the offer were confusing and possibly contradictory.
  • While Black Wireless typically offered service over AT&T’s network, the promotion was for service over T-Mobile’s network. Black Wireless was doing a terrible job of conveying that information to potential customers.
  • I couldn’t understand how Mango Mobile and Black Wireless would be able to profitably sell cheap plans with data allotments so much higher than those offered by other carriers piggybacking on the same networks.

I ended my post by suggesting that I may have been too skeptical:

I was suspicious the promotion would end up as a fiasco that looked bad for Red Pocket. However, it looks like the company has sorted things out.

New developments

It turns out my skepticism was warranted. Subscribers that took advantage of the deal are having their plans canceled. Here’s the start of a message Black Wireless sent subscribers on the plan:1

Hello, this is Black Wireless. Unfortunately, we have forfeited our contract with our vendor for T-Mobile services due to business reasons. Your service will stop by April the 10th, thus we contacted you to see whether you wish to continue the service with us and in this case we will add a web credit on your online Black Wireless account so you can use the credit to purchase a new plan with a SIM.

“Due to business reasons” is an awfully vague explanation.2 While I’m not certain what happened, I’m suspicious Black Wireless and Mango Mobile were improperly reselling T-Mobile business lines to non-business consumers.3

Damage Control

A Reddit poster associated with Black Wireless commented in a thread about the new developments.

We apologize for any inconvenience…We are providing several options for the customers affected, which include switching to our legacy Black Wireless plans and/or refunds for the balance of the time (remaining months) after the period ending April 10th. Black Wireless has been in the telecom business since 1997 and the wireless business since 2011 and we are here to assist you to make this as seamless as possible. Black Wireless is based out of New York. Thank you for your time and be safe during this trying time.

It was good to see Black Wireless joining the conversation, but the comment frustrated me. A bunch of statements in the comment are misleading or only half true.

The people who eventually created Black Wireless existed in 1997, but Black Wireless did not exist yet. Further, Red Pocket took the reigns of Black Wireless in the last several years. While Black Wireless may technically be based out of New York, I feel like the commenter was trying to mislead people about how closely the company is tied to the U.S. I’m pretty sure the company Red Pocket offloads most of its operations to is based out of Chennai.4

In a second comment, the individual associated with Black Wireless gave some level-headed insights:

We did not lose any contract, but merely the plan we had with the underlying carrier due to unforeseen circumstances. We could only do our best at this point to assist our customers in order to make sure they get the service they require or if desired a refund. In this MVNO environment you must understand there are certain criteria we must adhere to and terms we cannot state in order to stay within our business requirements and guidelines with the underlying carrier and contracts/agreements.

If we take the comment at face value, it contradicts what Black Wireless told subscribers via text message: “Unfortunately, we have forfeited our contract with our vendor for T-Mobile services due to business reasons.”

While I’ve found the handling of the whole situation unprofessional, it looks like the companies involved are taking the right steps to offer refunds to affected customers.

Mint Extends Unlimited Data Through 5/14/20

Last month, I wrote about Mint Mobile offering its subscribers unlimited data at no extra charge from 3/14/2020 through 4/14/2020. I just got an email from Mint explaining that the carrier has extended the unlimited data through 5/14/2020.

Mint’s policies around the free data remain the same. Subscribers that use up all of their regular, allotted data can add more data in 3GB increments. Mint will initially charge for these 3GB data add-ons, but subscribers will be refunded within a day. To be eligible for additional data add-ons, a subscriber must have already used 95% of his or her last data add-on.

UNREAL Mobile Duplicates Mint Mobile’s Pricing Structure

The MVNO UNREAL Mobile recently revamped the structure of its plans. Here’s a screenshot of the carrier’s new offerings:

UNREAL Mobile Plan Options

Copying Mint

If you follow the wireless industry closely, this may look familiar. UNREAL Mobile has duplicated Mint Mobile’s plans and pricing.1 The structure isn’t just similar between the companies. It’s exactly the same. Mint even offers the same special deal for new customers that purchase 3 months of service.

UNREAL runs over AT&T’s network. In many respects, AT&T has a better network than T-Mobile, Mint’s host operator. Still, I’m not ready to say UNREAL is a better option than Mint. I had a lousy experience with UNREAL’s current parent company, Red Pocket. Joe Paonessa of BestMVNO had a lackluster experience with UNREAL itself.2 That said, the new prices are excellent for service over AT&T’s network. Despite my reservations, I’m still tempted to trial UNREAL’s service.

Bogus “Unlimited” Plans

UNREAL offers extra data at vastly reduced speeds for customers that use up all of their allotted, regular data.3

In Unlimited Plans At 2G Speeds Are Bogus, I argued that it’s ridiculous to describe plans with this policy as “unlimited plans.” Mint has enough integrity not to advertise its basically identical plans as “unlimited.”

U.S. Telecom Companies Take The “Keep Americans Connected” Pledge

In response to coronavirus-related threats, the FCC recently asked a large number of U.S. broadband and telephone companies to take the Keep Americans Connected Pledge. Companies that take the pledge commit not to cut off subscribers who fail to pay their bills for reasons related to the coronavirus. Companies further pledge to waive late fees for subscribers that fail to pay.

From a document on the FCC’s website:

The Keep Americans Connected Pledge reads as follows:Given the coronavirus pandemic and its impact on American society, [[Company Name]] pledges for the next 60 days to:(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and(3) open its Wi-Fi hotspots to any American who needs them.

In a very short period of time, a ton of American telecom companies took the pledge. Here’s an incomplete list of players in the wireless industry that have already pledged:

  • AlticeUSA
  • AT&T
  • Comcast
  • Sprint
  • T-Mobile
  • TracFone Wireless
  • US Cellular
  • Verizon

It will be interesting to see how these companies’ commitments play out.

Verizon Launches New Flanker Brand: Yahoo Mobile

Today, Verizon launched a new flanker brand, Yahoo Mobile. The new carrier is extremely similar to another Verizon flanker brand, Visible. You could argue that Yahoo Mobile is closer to a reseller of Visible’s plans than a distinct carrier. Both Visible and Yahoo Mobile have extremely similar websites, policies, and plans. Yahoo Mobile explicitly mentions Visible in FAQ entries, and Yahoo Mobile’s terms of service make the relationship clear:1

Yahoo Mobile wireless service is provided by Visible Service LLC (“Visible”). Your use of the wireless service is governed by the Yahoo Mobile Terms and Conditions which you are entering into with Visible, as well as the Yahoo Mobile Privacy Policy.

Advantages of Yahoo Mobile

In most respects, Yahoo Mobile looks nearly identical to Visible. So far, I see two little advantages the service has over Visible:

  • The base price of Yahoo Mobile is a penny cheaper each month ($39.99 vs. $40.00).
  • Yahoo Mobile comes with access to Yahoo Mail Pro at no extra charge.

Advantages of Visible

The advantages Yahoo Mobile has over Visible will be almost meaningless for most people. On the other hand, Visible’s offerings are better than Yahoo Mobile’s in a few substantive ways:

  • Visible discounts the first month of service to only $25.
  • Visible’s Party Pay system allows subscribers’ ongoing monthly rates to drop as low as $25.
  • Visible has a swap program that allows new customers to trade in junky, old Android phones for decent, new phones at no charge.

Ting’s New Verizon Service: Initial Impressions

Last week, the mobile virtual network operator Ting launched a new service running over Verizon’s network. The day it launched, I went to Ting’s website to order a SIM card and begin trialing the service.

Ordering process

Initially, I ran into a bug during Ting’s checkout process that prevented me from finishing an order. I think this was a launch-day issue with Ting’s website. A few hours later, the bug seemed to be fixed, and I ordered a SIM card. I paid about $5 for the SIM, shipping, and taxes:

Ting receipt showing about $5 in total charges

Activation process

Two days after placing my order, a SIM card arrived at my door. I popped it into a Moto G7 Play and went to Ting’s website to activate service. Activation wasn’t difficult, but it felt a bit clunky. Some of the information I had to provide when ordering the SIM card needed to be re-entered during the activation stage.

Once I’d finished the process on Ting’s website, I restarted my phone. The service worked immediately.

Service quality

Coverage has been great, as I expected from Verizon’s network. I’ve run speed tests under a variety of signal strengths, and the speeds have mostly been solid:

Several speed test results from Ting's Verizon service showing decent speeds

As expected, I didn’t notice any throttling of regular data speeds. However, it looks like most video traffic is throttled to a maximum of about 4Mbps:1

Test results suggestive of video throttling

Possible low prioritization

I’m suspicious that Ting has low priority on Verizon’s network (despite some suggestions to the contrary).

Using the app Network Signal Guru, I found my data traffic to generally be associated with a QCI value of 9. I expect a QCI of 9 on Verizon’s network is indicative of low priority.

Network Signal Guru test result hsowing a QCI of 9 for Ting's Verizon service.

I also found low speeds in the downtown area of Boulder, Colorado despite having a strong signal:

Speed test result from Downtown Boulder, CO showed a speed of 0.1Mbps

The most plausible explanation I can come up with for the lousy speeds is a combination of congestion and low priority.2

In most situations, low-priority service won’t cause subscribers much trouble. My best guess is that Ting users have the same priority level as Verizon’s prepaid customers, most Xfinity Mobile customers, and customers on Verizon’s cheapest post-paid unlimited plan.3 I reached out to Ting to see if the company could provide any additional information about prioritization. At the time of writing, I have not heard back.

Tentative view

So far, I’m a big fan of Ting’s new service: Ting offers way better coverage than it used to, Ting didn’t raise its prices, and the company continues to offer awesome customer support.

Downsides

Despite my generally positive view, I have a few quibbles about Ting’s new service:

  • I don’t think Ting adequately discloses video throttling. I don’t remember any notifications about it during the ordering process. That said, I don’t think the video throttling is a big deal. It may actually help subscribers keep their data charges low.
  • Ting’s coverage page states: “By piggybacking on America’s largest network, Ting makes sure you’re covered from coast-to-coast. Period.” This implies that subscribers will be covered by Verizon’s network. It would be more transparent for Ting to indicate that most, but not all, subscribers can access Verizon’s network. Further, Ting said this on its coverage page for a little while before the service over Verizon’s network even launched.
  • Ting doesn’t allow subscribers to choose a network directly. Instead, potential subscribers provide information about their devices and where they live and are then matched with a network. I understand why Ting uses this approach for most website visitors. Many people would end up confused and choose networks poorly if they had to choose a network on their own. Still, I wish there was an option for knowledgeable users to explicitly sign up for Verizon’s network.4
  • Wi-Fi calling doesn’t seem to be supported at this time.

SmartSIM Speculation

According to new research, the best provider of wireless service in the US might soon be TracFone, a US subsidiary of Mexican telecommunications giant America Movil.

Wait what?

That’s the opening of a recent post by Mike Dano of Light Reading. Dano is referencing a service called SmartSIM that TracFone recently teased. TracFone hasn’t shared many details yet, but it looks like SmartSIM will allow subscribers’ phones to automatically switch between multiple networks based on the signal strength of each available network.

Dano references a simulation conducted by the network analysis firm Tutela. The simulation suggested TracFone’s SmartSIM service might outperform each of the major U.S. networks. Not many details are shared about the methodology behind the simulation. To Dano’s credit, he acknowledges the simulation shouldn’t be taken too seriously:

Again, SmartSIM today remains only a possibility rather than a concrete offering, and so drawing any firm conclusions about the service at this point is more of an exercise in mental gymnastics than actual forecasting. But, considering many of the pieces are falling into place for a service like SmartSIM from TracFone or someone else, it’s worth giving the topic some thought.

I’m guessing Tutela made several assumptions in its simulation:

  • SmartSIM can access all four major U.S. networks
  • SmartSIM subscribers are not subject to any severe, adverse throttling or prioritization on any network
  • The technology can reliably determine the quality of each available network
  • Network switching will be determined on the basis of service quality alone (irrespective of TracFone’s financial incentives)

Some of these assumptions are probably inaccurate. In particular, I don’t think TracFone will have an easy time working with all four of the major network operators. While TracFone currently offers service over each network, new legal arrangements and technical capabilities will need to be sorted out with network operators before SmartSIM-style network switching is possible. I don’t think Verizon or AT&T will agree to arrangements that allow TracFone to offer better service than their own networks can provide.

Despite my skepticism, I’m still excited about the potential of dynamic network switching, eSIM technology, and SmartSIM-like services.