Category: Mobile Phone Service

City

5G Is For The Future

Christian

I’ve written regularly about 5G being overhyped. The performance improvements 5G technologies offer don’t have much practical value. Not yet anyway. 4G connections are easily sufficient for most things normal people want to do on their phones.

While I think T-Mobile executives have been particularly guilty of overhyping 5G on Twitter, I’m seeing some common ground with Neville Ray, T-Mobile’s President of Technology. The other day, Ray approvingly tweeted about someone suggesting 5G is for the future:

Neville Ray tweet

In 2004, the year the iconic Motorola RAZR V3 was released, it would have been hard to imagine the purpose of a 50Mbps cellular connection. The idea of watching videos on a phone probably felt a bit silly. Fortunately, innovation moved ahead anyway.

Even though I make a fuss about the incessant BS and marketing gimmicks around 5G, I’m sure we’ll eventually find great use cases for the technology. Maybe in five or ten years, it’ll be extremely common for people on laptops to access the internet with low-cost, high-performance cellular connections. Perhaps 5G will enable a huge expansion in the Internet of Things. Honestly, I’m not sure what will happen. I’m excited to see what people come up with.

Verizon building

Verizon Further Pushes Back 3G Retirement

Christian

In an earlier post about network operators’ plans for phasing out 3G, I wrote:

It’s possible some network operators won’t stick to their current deadlines (plenty of early deadlines have already been pushed back).

At one point, Verizon was saying it would mostly phase out its 3G network by the end of 2019. Later, Verizon pushed the deadline to the end of 2020. Today, Mike Dano of Light Reading reported that the deadline has been pushed back once more.

As of this moment, it’s unclear when Verizon will push 3G-only devices off the network. Activations for 3G-only devices continue be prohibited.

Verizon building

No Throttling Of Verizon’s Ultra Wideband Mobile Hotspot

Christian 2 Comments

Verizon’s premium unlimited plans (Play More Unlimited, Do More Unlimited, and Get More Unlimited) come with 15-30GB monthly allotments of mobile hotspot data. The 15-30GB hotspot allowances only apply when using hotspot data through Verizon’s 4G LTE or 5G Nationwide service.

In July, I shared a post about Verizon’s rarely discussed policies for hotspot use with the network’s 5G Ultra Wideband service. At the time, subscribers on Verizon’s premium plans were allotted 50GB of full-speed, Ultra Wideband hotspot use each month. Verizon suggested it would throttle hotspot speeds to 3Mbps for subscribers that burned through their data allotments. Here’s a screenshot I pulled from Verizon’s website in July:

Screenshot of Verizon account interface showing a 5G hotspot allotment

I no longer see that usage graphic in my Verizon dashboard. Instead, I see graphics like these:

Verizon data usage graphs

As best as I can tell, Verizon no longer throttles heavy users of Ultra Wideband hotspot data. Reddit user albert1735 recently provided some corroboration. Yesterday, the user shared a video showing speed tests pulling several hundred megabits per second after over 70GB of hotspot use in a single month.

While there aren’t data caps or throttles for Ultra Wideband mobile hotspots at this time, I expect they’ll come back once Verizon’s 5G deployment is further along.

Security abstract

Google Voice Call Forwarding And Security

Christian

Google Voice makes it easy for users to forward calls and texts from a Google Voice number to other phone numbers. It’s a great feature, but Google Voice users should be sure to disable forwarding on any numbers they don’t maintain possession of.

If you cancel service for a phone line and don’t port the number to another carrier, the inactive number can eventually be reassigned to another person. If someone else is assigned your old number and forwarding is still enabled, Google Voice will forward text and calls to the new owner of the number. Beyond the security and privacy vulnerabilities this presents, it can be a nuisance. The new owner of a phone number may get unwanted calls and texts. The prior owner of a phone number may miss calls—if a Google Voice call connects on a forwarding line, the same call can’t be picked up from the Google Voice app (or on other lines that calls are forwarded to).

In an ideal world, Google Voice would scan a database of phone numbers that recently turned inactive. With that information, Google could automatically stop forwarding anything to the numbers found in the database. Unfortunately, I don’t think the kind of database I’m imagining is available at this time.

Beyond Google Voice, phone number reassignment causes a slew of underappreciated security issues. I don’t think most people consider that numbers they stop using can eventually be picked up by someone else.

Image representing the idea of spam

Hello Mobile Spam

Christian 1 Comment

I’ve never used the Hello Mobile myself, but I’ve heard plenty of negative things about the carrier. Given how small Hello Mobile’s subscriber base is, the volume of negative reports is shocking. I like how a user in Reddit’s NoContract community, ruben3232, put it:

If there’s been an MVNO that’s had awful ‘reviews’ posted to the sub, it’s been Hello Mobile.

Today, I figured I’d post my own negative report. Hello Mobile seems to be using spam comments to promote the brand. Here’s a screenshot of two pending comments left on Coverage Critic:

Hello Mobile spam comments

I can’t be sure a Hello Mobile staff member (or a promoter hired by Hello Mobile) placed the comments, but I strongly suspect as much. While a competitor could be spamming to tarnish Hello Mobile’s reputation, I don’t find that plausible. Hello Mobile is a very small fish in the cellular market. Competing carriers have better ways to spend their time.

Telecom abstract

Verizon Expands 5G Coverage

Christian

Today, Verizon announced expansions of its 5G coverage.

More low-band 5G coverage

Verizon’s low-band 5G, 5G Nationwide in Verizon’s parlance, now covers about 25 million additional people. Here’s an excerpt from Verizon’s press release:

Verizon announced continued expansion of its 5G Nationwide service to millions more customers throughout Central Texas, Tulsa, OK, Upstate New York, and the New England area, bringing the total to 230 million people able to access Verizon’s 5G capabilities and benefits in over 2,700 cities.

New millimeter wave cities

Verizon added millimeter wave 5G to parts of four additional cities:

  • Tampa
  • St. Petersburg
  • Albuquerque
  • Durham

The additions bring the total number of cities with some millimeter wave coverage from Verizon to 61.

Verizon is also claiming to have millimeter wave coverage in parts of 48 stadiums. I’m not sure which stadiums Verizon added, but I believe Verizon’s count of stadiums increased by 5 since the company last shared a number publicly.

Carrier aggregation

Verizon’s press release included some boasting about the network operator’s carrier aggregation capabilities:

Using advanced technology called Carrier Aggregation, Verizon’s 5G Ultra Wideband network is reaching 4 Gbps peak speeds in some locations. This technology combines multiple channels of spectrum to provide greater efficiency for data sessions transmitting over the wireless network. Verizon combined eight separate channels of mmWave spectrum to achieve multi-gigabit speeds in parts of some cities. Using this technology, customers can see double the download speeds they have historically experienced on 5G Ultra Wideband, with peak speeds up to 4 Gbps possible in some locations. Customers will also see a boost in speeds with two carrier aggregation now available for uploads.
5G city image

Visible Rolling Out 5G For iPhones

Christian

Visible, a flanker brand of Verizon, has just started rolling out 5G service. Yesterday, a Reddit user posted a screenshot showing an iPhone running over Visible’s service with a 5G connection.

At this time, it looks like Visible’s 5G service is only available to customers with devices in the iPhone 12 line that are running iOS 14.3. Here’s an excerpt from a Q&A on Visible’s website:

You’ll need the most up-to-date iOS software and carrier bundle for your device before you can experience 5G. Remember, we only offer 5G on iPhone 12 at the moment, and you’ll need to be in a 5G area to experience 5G.

It looks like Visible has updated its coverage map to show areas where 5G is available. As expected, Visible’s 5G coverage looks essentially identical to Verizon’s 5G coverage.

Now that Visible’s 5G has launched for iPhones, I don’t think it will be long before the carrier launches 5G service for some Android devices.

Cellular tower

Teltik Rumored To Be Transitioning To An MVNO Model

Christian

The business line reseller Teltik may be transitioning to a more conventional structure as an MVNO.

Earlier today, a Reddit user shared a transcript from a conversation with a Teltik support agent. The agent suggested that a migration is underway and that Teltik will accept new customers in a few weeks. Based on what the support agent said, it looks like Teltik will continue to run over T-Mobile’s network but will transition to a traditional MVNO model. Some perks Teltik used to offer, like international data access and T-Mobile Tuesdays, will not be available under the new setup.

T-Mobile’s Ultra Capacity 5G

Christian 3 Comments

In a press release shared yesterday, T-Mobile started referring to some of its 5G services as Ultra Capacity 5G. We’ve seen this kind of branding move before. Verizon calls its 5G service using low-frequency signals 5G Nationwide and its millimeter wave service 5G Ultra Wideband. AT&T calls its millimeter wave service 5G+.

T-Mobile’s Ultra Capacity 5G will typically deliver excellent speeds, but it isn’t well-suited for extensive coverage. Ultra Capacity 5G stands in contrast with T-Mobile’s low-frequency 5G, which T-Mobile is branding as “Extended Range 5G.” T-Mobile’s Extended Range 5G has better coverage potential than Ultra Capacity 5G, but Extended Range 5G will tend to deliver slower speeds.

I expect T-Mobile intentionally copied the word “ultra” from Verizon’s term 5G Ultra Wideband. While Verizon reserves the phrase Ultra Wideband for millimeter wave 5G, T-Mobile is using Ultra Capacity to refer to both mid-band and millimeter wave 5G.1 I’m guessing T-Mobile is hoping consumers will incorrectly conflate the two terms.

While I’m not a fan of T-Mobile’s deceptive naming, I have to acknowledge the company’s cleverness. T-Mobile is leading the nation in mid-band 5G coverage, but the network is way behind AT&T and Verizon in millimeter wave coverage. By using a single branded term for both mid-band 5G and millimeter wave 5G, T-Mobile can brag about how extensive its Ultra Capacity 5G coverage is without drawing attention to how little millimeter wave coverage the network offers.

Trouble At Teltik

Christian

Teltik, a reseller of T-Mobile business lines, has been running into trouble lately. This summer, Teltik abruptly suspended activations of new lines. Starting yesterday, many subscribers began to report service outages. Hundreds of comments have been shared on a Reddit thread about the current issues.

Subscribers who lost service yesterday were often told Teltik would restore service within two hours. That appears not to have been the case. Today, Teltik’s website has a banner running across the top that reads, “Teltik is working aggressively with T-Mobile to resolve the service disruption we are experiencing. We anticipate a resolution by the end of the morning.”

Reports about the issues vary. Several commenters on the Reddit thread reported receiving an email from T-Mobile explaining that their accounts had been deleted. One user reported receiving the email three separate times over the last day. While most commenters reported losing service yesterday, a handful of commenters say their Teltik service hasn’t been interrupted. At least one commenter reported that his or her service worked yesterday and only ceased to work today.

I’m not sure what’s going to happen. I don’t think Teltik will manage to resolve the issue this morning.

2:47 MT Update: Teltik has updated the notice on its website. It now reads, “Teltik is working aggressively with T-Mobile to restore service on all disrupted lines. We anticipate all service interruptions to be resolved by the end of the day.”