Category: Mobile Phone Service

Image representing the idea of spam

Hello Mobile Spam

Christian 1 Comment

I’ve never used the Hello Mobile myself, but I’ve heard plenty of negative things about the carrier. Given how small Hello Mobile’s subscriber base is, the volume of negative reports is shocking. I like how a user in Reddit’s NoContract community, ruben3232, put it:

If there’s been an MVNO that’s had awful ‘reviews’ posted to the sub, it’s been Hello Mobile.

Today, I figured I’d post my own negative report. Hello Mobile seems to be using spam comments to promote the brand. Here’s a screenshot of two pending comments left on Coverage Critic:

Hello Mobile spam comments

I can’t be sure a Hello Mobile staff member (or a promoter hired by Hello Mobile) placed the comments, but I strongly suspect as much. While a competitor could be spamming to tarnish Hello Mobile’s reputation, I don’t find that plausible. Hello Mobile is a very small fish in the cellular market. Competing carriers have better ways to spend their time.

Telecom abstract

Verizon Expands 5G Coverage

Christian

Today, Verizon announced expansions of its 5G coverage.

More low-band 5G coverage

Verizon’s low-band 5G, 5G Nationwide in Verizon’s parlance, now covers about 25 million additional people. Here’s an excerpt from Verizon’s press release:

Verizon announced continued expansion of its 5G Nationwide service to millions more customers throughout Central Texas, Tulsa, OK, Upstate New York, and the New England area, bringing the total to 230 million people able to access Verizon’s 5G capabilities and benefits in over 2,700 cities.

New millimeter wave cities

Verizon added millimeter wave 5G to parts of four additional cities:

  • Tampa
  • St. Petersburg
  • Albuquerque
  • Durham

The additions bring the total number of cities with some millimeter wave coverage from Verizon to 61.

Verizon is also claiming to have millimeter wave coverage in parts of 48 stadiums. I’m not sure which stadiums Verizon added, but I believe Verizon’s count of stadiums increased by 5 since the company last shared a number publicly.

Carrier aggregation

Verizon’s press release included some boasting about the network operator’s carrier aggregation capabilities:

Using advanced technology called Carrier Aggregation, Verizon’s 5G Ultra Wideband network is reaching 4 Gbps peak speeds in some locations. This technology combines multiple channels of spectrum to provide greater efficiency for data sessions transmitting over the wireless network. Verizon combined eight separate channels of mmWave spectrum to achieve multi-gigabit speeds in parts of some cities. Using this technology, customers can see double the download speeds they have historically experienced on 5G Ultra Wideband, with peak speeds up to 4 Gbps possible in some locations. Customers will also see a boost in speeds with two carrier aggregation now available for uploads.
Rocket launching

US Mobile Updates Its Low-Cost Plans

Christian

US Mobile, an MVNO that offers service over Verizon and T-Mobile’s networks, just updated two of it’s low-cost plans:

  • $15 per month: Unlimited minutes and texts with 3.5GB of data each month
  • $30 per month: Unlimited minutes and texts with 30GB of data each month

Before today, US Mobile’s low-cost plans still offered good value but came with less data. The $15 per month plan previously came with 2.5GB of data each month, and the $30 per month plan came with 10GB of data.

Customers signing up for US Mobile will have to opt for either Verizon’s network (“Super LTE” in US Mobile’s parlance) or T-Mobile’s network (“GSM LTE”). While the plans are a good deal on either network, the Super LTE options running over Verizon’s network strike me as some of the best deals on the market right now.

Potential subscribers should know that US Mobile’s fees tend to be higher than fees charged by similarly priced carriers. The final cost of US Mobile’s 3.5GB and 30GB plans will usually come out about $5 per month higher than the plans’ base prices.1

You can find more information about the updated plans on US Mobile’s website.

T-Mobile Launches Inseego 5G MiFi M2000 & New Hotspot Plans

Christian

Last week, T-Mobile announced new mobile hotspot plans and the release of the Inseego 5G MiFi M2000.

Inseego 5G MiFi M2000

The Inseego 5G MiFi M2000 is T-mobile’s fanciest hotspot, and I believe the company’s first 5G-capable hotspot. The device supports both 4G service and sub-6 5G service. It does not support millimeter wave 5G, but that may be unimportant for now since T-Mobile’s millimeter wave coverage is extremely limited.

The hotspot has a base price of $336 (or 24 monthly installments of $14). With a promotion T-Mobile is running, customers that add a new line and purchase the device on a 24-month installment plan can get the M2000 for 50% off ($168 paid in $7 per month installments).

While I haven’t got my hands on the M2000 yet, I have been testing a very similar model offered by Verizon, the M2100, and I’m impressed.

New mobile hotspot plans

With the release of the M2000, T-Mobile also launched a handful of new plans for mobile hotspot devices. Most notably, a plan with a 100GB monthly allotment costs only $50 per month. Well-priced plans with 10GB and 30GB monthly data allotments are also available. T-Mobile shared this graphic in its press release:

Image detailing T-Mobile's new hotspot plans

While T-Mobile’s new offerings are excellent, the graphic represents T-Mobile’s competition unfairly. AT&T and Verizon don’t always offer plans with the data allotments shown in the graphic. To show prices competitors charge in these cases, T-Mobile slyly includes competitor’s overage charges. Additionally, T-Mobile doesn’t mention Verizon’s add-on hotspot plans. Verizon’s add-on plans are available to a substantial portion of the carrier’s subscribers, and the plans offer good value: 15GB for $20 per month or 30GB for $30 per month.1

5G city image

Visible Rolling Out 5G For iPhones

Christian

Visible, a flanker brand of Verizon, has just started rolling out 5G service. Yesterday, a Reddit user posted a screenshot showing an iPhone running over Visible’s service with a 5G connection.

At this time, it looks like Visible’s 5G service is only available to customers with devices in the iPhone 12 line that are running iOS 14.3. Here’s an excerpt from a Q&A on Visible’s website:

You’ll need the most up-to-date iOS software and carrier bundle for your device before you can experience 5G. Remember, we only offer 5G on iPhone 12 at the moment, and you’ll need to be in a 5G area to experience 5G.

It looks like Visible has updated its coverage map to show areas where 5G is available. As expected, Visible’s 5G coverage looks essentially identical to Verizon’s 5G coverage.

Now that Visible’s 5G has launched for iPhones, I don’t think it will be long before the carrier launches 5G service for some Android devices.

Cellular tower

Teltik Rumored To Be Transitioning To An MVNO Model

Christian

The business line reseller Teltik may be transitioning to a more conventional structure as an MVNO.

Earlier today, a Reddit user shared a transcript from a conversation with a Teltik support agent. The agent suggested that a migration is underway and that Teltik will accept new customers in a few weeks. Based on what the support agent said, it looks like Teltik will continue to run over T-Mobile’s network but will transition to a traditional MVNO model. Some perks Teltik used to offer, like international data access and T-Mobile Tuesdays, will not be available under the new setup.

T-Mobile’s Ultra Capacity 5G

Christian 3 Comments

In a press release shared yesterday, T-Mobile started referring to some of its 5G services as Ultra Capacity 5G. We’ve seen this kind of branding move before. Verizon calls its 5G service using low-frequency signals 5G Nationwide and its millimeter wave service 5G Ultra Wideband. AT&T calls its millimeter wave service 5G+.

T-Mobile’s Ultra Capacity 5G will typically deliver excellent speeds, but it isn’t well-suited for extensive coverage. Ultra Capacity 5G stands in contrast with T-Mobile’s low-frequency 5G, which T-Mobile is branding as “Extended Range 5G.” T-Mobile’s Extended Range 5G has better coverage potential than Ultra Capacity 5G, but Extended Range 5G will tend to deliver slower speeds.

I expect T-Mobile intentionally copied the word “ultra” from Verizon’s term 5G Ultra Wideband. While Verizon reserves the phrase Ultra Wideband for millimeter wave 5G, T-Mobile is using Ultra Capacity to refer to both mid-band and millimeter wave 5G.1 I’m guessing T-Mobile is hoping consumers will incorrectly conflate the two terms.

While I’m not a fan of T-Mobile’s deceptive naming, I have to acknowledge the company’s cleverness. T-Mobile is leading the nation in mid-band 5G coverage, but the network is way behind AT&T and Verizon in millimeter wave coverage. By using a single branded term for both mid-band 5G and millimeter wave 5G, T-Mobile can brag about how extensive its Ultra Capacity 5G coverage is without drawing attention to how little millimeter wave coverage the network offers.

Trouble At Teltik

Christian

Teltik, a reseller of T-Mobile business lines, has been running into trouble lately. This summer, Teltik abruptly suspended activations of new lines. Starting yesterday, many subscribers began to report service outages. Hundreds of comments have been shared on a Reddit thread about the current issues.

Subscribers who lost service yesterday were often told Teltik would restore service within two hours. That appears not to have been the case. Today, Teltik’s website has a banner running across the top that reads, “Teltik is working aggressively with T-Mobile to resolve the service disruption we are experiencing. We anticipate a resolution by the end of the morning.”

Reports about the issues vary. Several commenters on the Reddit thread reported receiving an email from T-Mobile explaining that their accounts had been deleted. One user reported receiving the email three separate times over the last day. While most commenters reported losing service yesterday, a handful of commenters say their Teltik service hasn’t been interrupted. At least one commenter reported that his or her service worked yesterday and only ceased to work today.

I’m not sure what’s going to happen. I don’t think Teltik will manage to resolve the issue this morning.

2:47 MT Update: Teltik has updated the notice on its website. It now reads, “Teltik is working aggressively with T-Mobile to restore service on all disrupted lines. We anticipate all service interruptions to be resolved by the end of the day.”

Rumors About T-Mobile SIMs on Tello

Christian 1 Comment

While Tello has historically used Sprint as its host network, Tello announced plans to transition to T-Mobile’s network following the merger between Sprint and T-Mobile. It looks like that transition may be starting.

A user in Reddit’s NoContract community recently shared a transcript from a conversation with a Tello support agent. Among other things, the support agent mentioned a date for the beginning of Tello’s transition to the T-Mobile network:

Starting 12/07/202, Tello will switch to the T-Mobile Network

Based on the rest of the conversation, it looks like the agent was suggesting 12/07/2020 will be the first date new subscribers can order service and SIM cards running over T-Mobile’s network. When the support agent was asked when existing Tello customers would be moved over to T-Mobile’s network, he could share a specific date. However, the agent suggested existing customers that wanted to transition to T-Mobile as soon as possible may be able to order new SIM cards at their discretion:

However, you will have the option to purchase a Tello SIM if you want to switch networks.

Tello’s website as of 12/7/2020

When I looked at Tello’s website early today, I didn’t notice major changes. The coverage page still showed a Sprint coverage map. The page about Tello’s bring-your-own-device program still suggested Tello ran over Sprint’s network:

Screenshot from Tello's website suggesting the service works for phones built for Sprint's network

I’m not sure what to think. Tello may already be shipping T-Mobile SIM cards, and an update to Tello’s website could be coming soon. It’s also possible the transition to T-Mobile’s network didn’t start today. Whatever is going on, I expect we’ll see Tello beginning its transition soon. A blog post Tello shared in October indicated that the carrier planned to start transitioning to T-Mobile’s network by the end of 2020.

Verizon store sign

Verizon To Offer Some Subscribers Up To 12 Months of discovery+ At No Cost

Christian

On January 4, 2021, Discovery, Inc. is launching the streaming service discovery+ in the U.S. It looks like the service will launch with a huge catalog of mostly non-fiction, unscripted shows. The catalog will include a wide range of content from Planet Earth to Fixer Upper.

Here’s an excerpt from today’s press release:

At launch in the U.S., discovery+ will have the largest-ever content offering of any new streaming service, featuring a wide range of exclusive, original series across popular, passion verticals in which Discovery brands have a strong leadership position, including lifestyle and relationships; home and food; true crime; paranormal; adventure and natural history; as well as science, tech and the environment, and a slate of high-quality documentaries.

Verizon will be offering some of its subscribers free access to discovery+. New and existing subscribers on Verizon’s Play More Unlimited and Get More Unlimited plans will receive 12 months of access. Subscribers on the Start Unlimited and Do More Unlimited plan will receive 6 months of access.1

I’ll be interested to see whether Verizon’s partnership with discovery+ evolves. When Verizon began its partnership with Disney+, Verizon included a time-limited trial of Disney+ with some of its plans. Recently, Disney+ became a perk available permanently on some plans.